Focus on Sales. We’ll Do Logistics and Repairs
If you are planning to sell your watches in China and Hong Kong, but you are having some doubts because you do not have a serious partner to manage your logistical and after-sales needs, Montrichard is here for you.
As a renowned watchmaker for years, Montrichard offers you a fast and reliable logistical and after-sales support for your market expansion needs in two of the world’s most complicated markets, China and Hong Kong.
Our services include the following:
We warehouse your collection in Hong Kong or China mainland to give you flexibility and convenience.
We provide after-sales services backed-up with our expertise and experience.
We offer a repair platform with a level of service only a watch manufacturer can provide.
Montrichard After-Sales and Repair Web Solution
Montrichard wants to offer all its clients and client’s final customers a more than standard after-sales and repair service. This includes a service leveraging an information system and thus offering the following:
THE RIGHT USER EXPERIENCE
This platform is intended to provide the customers the best online services and expectations when doing basic web interactions such as users’ watch registration, application for a repair, customer service and payments online. It’s as easy a caveman can do it.
EFFICIENT WORK-FLOW AND PROCESSES
All the requests, preliminary communication and payment are going through the system simplifying every task for standard requests and allowing staff to escalate properly delicate issues and go the extra mile for satisfying clients’ demands.